Cloud Kitchen Pvt. Ltd.

EXPORT FROM NEPAL team is not currently handling shipping itself but we will facilitate our buyers while choosing shipping agents, shipment terms and other shipment related queries.

Since the platform is working on a three tier approach the shipping terms and policy differ from tire to tire approach. Please find the below information about the detail of each tire approach and respective shipping:

Tier One: Exporter

The tier one categories provide the platform for the manufacturers/exporters of Nepal in exporting their products around the globe. For exporting the products exporters have to follow the Incoterms rules provided by the Nepal government, which are internationally recognized standard and are used worldwide in international and domestic contracts for the sale of goods. Exporters will follow 4 different shipment terms for reference of price. It is upto seller & buyer agreement for choosing the shipment terms. If you are new to the import & export industry please find below description about the shipment term before choosing it.

Ex Work: 

The seller delivers the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e., works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle, nor does it need to clear the goods for export, where such clearance is applicable. The buyer is responsible for all other risks, transportation costs, Insurance, taxes and duties from that point onwards.

Cost, Insurance and Freight (CIF): 

The seller delivers the goods on board the vessel or procures the goods already so delivered. The risk of loss of or damage to the goods passes when the goods are on board the vessel. The seller must contract for and pay the costs and freight necessary to bring the goods to the named port of destination.

‘The seller also contracts for insurance cover against the buyer’s risk of loss of or damage to the goods during the carriage. The buyer should note that under CIF the seller is required to obtain insurance only on minimum cover. Should the buyer wish to have more insurance protection, it will need either to agree as much expressly with the seller or to make its own extra insurance arrangements.”

The seller must pay the costs of bringing the goods to the specified port.They also pay for insurance.The buyer is responsible for risks when the goods are loaded onto the ship.

Free on Board (FoB):

The seller delivers the goods on board the vessel nominated by the buyer at the named port of shipment or procures the goods already so delivered. The risk of loss of or damage to the goods passes when the goods are on board the vessel, and the buyer bears all costs from that moment onwards. The seller must get the goods ready for export and load to the specified ship.The buyer and seller share the costs and risks when the goods are on board.

Free Carrier (FCA):

The seller delivers the goods, cleared for export, to the carrier or another person nominated by the buyer at the seller’s premises or another specified place. The parties are well advised to specify as clearly as possible the point within the named place of delivery, as the risk passes to the buyer at that point. The buyer is then responsible for getting transported to the specified place of final delivery.

Tier Two and Tier Three (Wholesaler and Retailer):

Wholesalers and retailers are involved in selling and delivering the products within the country. For which the seller will be responsible to use the available commercial cargo and delivery methods available in the given country and area.

Since EXPORT FROM NEPAL is the digital marketplace provider, each seller will have their own return policy. We request all buyers to find out the return policy from the supplier before you complete the order. Buyers can view the privacy policy listed in the suppliers profile.

ExportfromNepal.com values ‘Trust’ which is what binds us to create efficient services to our stakeholders along with creating deeper relationships with our stakeholders, customers and our employees. We are highly concerned about the trust that you have shown to us, and we ensure that your personal information will be handled and used sensibly and ethically. The privacy policy provides detailed information on how your personal information is collected, used and in certain conditions disclosed in accordance with the product and services offered by ExportfromNepal.com

This privacy policy is applied to all the users accessing our platform via websites or mobile application. Being a Business to Business (B2B) as well as Business to Customer (B2C) platform, the privacy policy will be applied to all the sellers as well as buyers registering in our platform.For those visiting our website doesn’t have to worry about their personal information unless you register your account for selling or buying. 

We would request every user, stakeholders and customers to periodically read our privacy policy as with the changing time and new situations the privacy policy is subject to change without prior notice. 

By visiting and registering yourself on our website you are accepting the privacy policy described here. 

1. Personal Information collection: 

You don’t need an account to browse and visit our website, which means you don't have to provide any information while browsing. However, if you purchase any order, the account should be created with your personal information. The personal information that you are asked for registration like name, telephone number, email address, payment details, delivery address and any other information are the one we collect.  

2. Uses of your personal information:

The information you provided are must for processing your purchase and having safe and efficient delivery of the product. In addition your information lets us provide you with customized services and features that most likely meet your needs and to make your shopping experience safer and efficient. 

The information will also be provided to the sellers and third party in order to deliver your products, enhance customer services, resolving disputes. In addition, the information is used to do internal market analysis for knowing the customers demands and demography. We also use this data in suggesting your desired products, notifying you new changes and for other services.

3. Disclosing your information:

We will not disclose and sell your information for any commercial and personal benefits apart from making the customer service more efficient and safer. Your personal information will only be provided to the needed staff, our sellers and third parties involved in the delivery of your products. 

4. Cookies:

The cookies have been used in our website to make your presence more convenient. Cookies are the tiny texts that help us in identifying you as an unique entity and your preferences that you made on our website. Cookies allow us to monitor the action you have taken in our website and collect your information which web pages you browse, the links or advertisements you viewed. 

5. Data Security

We not only ensure not misusing your data by our organization but also make sure that we applied the most advanced and appropriate security measures to protect unlawful access, misuse and destruction of your personal information. We provided the secure server for storing your personal information disabling any unauthorized access. 

6. Your consent and right

The personal information you provide to us during your registration is purely a voluntary act, therefore by using our website and providing the personal information, you consent us on using the information as mentioned above in this privacy policy. You also have a right to request for your personal data if you feel any misuse have been conducted.